We took the data from our Customer Care team, and have compiled answers to the most common questions that our users have asked us. If you need more information you can read our extensive FAQs too.

What does Paytm mean?

Paytm is an acronym for Pay Through Mobile. It’s pronounced as – “Pay-Tee-Em”. You wouldn’t think that our name gets mispronounced, but we’ve heard of everything from Pay-Tum, to Pay-Time.

What does Paytm offer to Canadians?

There’s one thing everyone has in common: paying a bill. At any point in time, whether it’s rent, cell phone, tuition or property taxes. We’ve all paid our fair share of bills and we believe that the bill payment experience for Canadians needs a reboot. So, we decided to rethink the experience and add things along the way.

Here’s What Paytm Can Offer You:

One Place For All Your Bills: Paytm gives you the convenience of having all your bills in one place so that you can pay them while on-the-go. Whether you’re standing in line waiting for your morning coffee, grabbing a bite to eat or about to watch a show on Netflix. Four quick taps and you’ve paid your bill.

Take Control: Stop wondering how much you think you’ve paid, with how much you’re paying. We want You to take control of Your personal finances and track and monitor your bill payment spending. When you tap on the My Bills icon, you can see just how much you’ve paid for each bill.

Flexible Payment Options: You can add up to three different ways to pay your bills such as link your bank account, link your credit card, or Interac e-Transfer money into your Paytm Cash. Conveniently choose one of those as your default payment method.

Get Rewards for Your Bill Payments: As a loyal Paytm customer, you get access to Paytm Rewards for simply paying your bills. Once you’ve made a minimum of $500 worth of bill payments using your bank account and/or Paytm Cash, you get access to Paytm Rewards. You’ll get a guaranteed 3% cashback with every gift card purchase. Plus, you’ll get exclusive access to Paytm Rewards. Unfortunately, bill payments made with your credit card will not qualify you to become a Paytm VIP.

Never Miss a Bill Payment: Get notifications for every bill that you have set-up in your profile, so that you don’t have to worry about missing a bill payment. You will receive reminders on your mobile before your bills are due.

Still Not Convinced? Navigate through our app before signing up. Check out all our 5,000 (and more) billers, go through our rewards and see how easy it is to pay your bills.

What’s Paytm’s Referral Program Like?

When your friends and family enter your referral code during sign up and then make a minimum of a $50 bill payment. You and your friend will get $10 Paytm Cash in your Paytm accounts once their bill is successfully paid.

Sure, paying a bill from my phone is great, but what else can I do with Paytm?

We like you already. You can use Paytm to Instantly send and receive money to friends and family across Canada. Whether you’re sending $1.00 or receiving $500 it doesn’t matter because we won’t charge you a transaction fee or a convenience fee. No need to enter a security question or worse try to remember yet another password. Next time when you’re hanging out with your friends and realize that you’re cashless, just open the app and send money while you’re on-the-go. Keep the night going and grab that late-night poutine because you can conveniently pay anyone back on-the-spot.

If the phone number or email address doesn’t show up as a “Recipient”, send them your referral code. They will be able to set-up a Paytm account and receive the money instantly.

What about my personal info? How secure is it?

We understand the importance of keeping your data safe and secure, and we’ll always do what is necessary to keep it that way. Rest assured that all of your transactions are safe. We use the same encryption technology that most Canadian banks use.

I pay my bills using a bank, why should I switch to Paytm?

We’ve customized our Paytm Rewards program with you in mind. Most Canadian banks do not provide you with an instant reward when you pay your bills. Even though you may think it’s easier to set-up a direct bill payment, you’re losing out. With the Paytm Canada app, you can get up to 15% cashback on purchases from brand-name retailers such as Tim Hortons, Amazon.ca, Best Buy, Esso, Indigo and Just Eat. Every bill payment that you make with our app gets you one step closer to getting those much-deserved rewards.

To make it easy, the Paytm Concierge service is available for you to use. Paytm Concierge will set-up each biller in your account for you. Email a picture or a copy of your bill to: care@paytm.ca, and you won’t have to enter the account numbers.

Why is Paytm better than using my credit card to make payments on a biller’s website?

Make better use of your personal time instead of logging in to different websites to pay your bills every month. Paytm makes it easy for you to access all your bills in one place. If you receive a new credit card, you only need to change it in our app rather than on each biller’s website.

Does Paytm charge any fees for any of its services?

The answer to this is simple: No. We don’t charge a convenience fee or a transaction fee. Whether you’re paying a bill daily or sending money to a friend, have peace of mind with all your transactions on our app.

Why are Paytm Rewards better than credit card points?

You’ve made a payment, so why shouldn’t you collect your rewards instantly? With credit card points, you have to wait to redeem your points. We don’t like the idea of collecting points just to get a reward. Besides, most people don’t end up using their points. A recent Canadian study revealed that there are $16 billion worth of unused points in different loyalty programs.

Paytm rewards program is simple: Make a minimum of $500 worth of bill payments using your bank account and/or Paytm Cash. This gets you access to Paytm Rewards where you are guaranteed a minimum of 3% cashback, at times up to 15% cashback, with every gift card purchase. Our brand name retailers include Tim Hortons, Amazon.ca, Best Buy, Esso, Indigo and Just Eat.

What if something goes wrong?

We’re here for you! When it comes to responding to your emails, we don’t rely on a bot. We have real people that read every email sent to: care@paytm.ca. They genuinely try to answer your questions in a timely manner. Our Customer Care team consists of: Adam, Preeti, Aravind and Parwaz. Drop them an email and just say, ‘Hi!’.